How Handmade Orders Work: Painting, Photo Approval & Shipping

Rosemary Art sells hand-painted canvas wall art for homes in the United States and worldwide. Each painting is made to order. This page summarizes how orders work—hand painting, photo or video approval before shipping, framing, sizing, and delivery—using the same terms published in our shipping and returns policies.

What “hand-painted to order” means

Every painting is created individually by hand after you place the order. It is not a mass-printed poster. Standard production usually takes 4–8 business days, depending on size, texture, design complexity, drying time, and how many pieces you ordered. Extra-large, highly textured, customized, or multi-piece orders may need more time; if so, we contact you.

Because each piece is handmade, slight variations in color, texture, brushstrokes, and composition can occur. Those variations are part of an original painting, not a defect. See our About Us page for the studio story.

Photo and video approval before shipping

After painting and inspection (normally 1–2 business days), we send photos or a video of your finished artwork to the email or contact details on your order. We do not ship until you approve the finished result.

  • Check spam or junk folders if the approval message is missing.
  • Time spent waiting for your approval is not included in the delivery estimate.
  • If you request changes after review, extra production and drying time may apply; we share an updated estimate.

Product pages also note that shipment stays on hold until you confirm. Full details: Shipping policy.

Typical order-to-door timeline

From the published shipping policy, a standard estimate is about 10–20 business days when you approve promptly and there are no revisions or carrier delays:

  • Hand-painted to order: 4–8 business days
  • Final inspection and photo/video approval prep: 1–2 business days
  • Packing and dispatch after approval: 1–2 business days
  • Express delivery after dispatch: 4–8 business days

Business days exclude weekends and public holidays. Approval wait time, revisions, upgrades, remote delivery, and carrier delays can extend the total. After dispatch, tracking usually updates within 24–72 hours.

Shipping, duties, and packaging

  • Free insured worldwide shipping on eligible website orders (exceptional remote-area or special-service fees may apply; we notify you before charging fees Rosemary Art controls).
  • Orders ship Delivered Duty Paid (DDP): import duties, VAT, customs taxes, and brokerage for eligible orders are covered by Rosemary Art. If a courier asks you to pay such charges, contact info@rosemaryart.com instead of paying.
  • Canvas paintings currently ship stretched and ready to hang (not rolled). Framed or stretched pieces use cushioning and reinforced packaging; larger pieces may ship in a wooden crate.

More detail: Shipping policy and FAQs.

Frames and “frameless”

Choose frame options listed on each product. Where offered, Frameless means stretched canvas with no outer decorative frame, still ready to hang. When a framed option is selected, the displayed price includes that floating frame. Confirm exact options on the product page before checkout.

How to choose a size

Measure the usable wall and the furniture below it. A practical starting point for art above a sofa, bed, or console is about two-thirds to three-quarters of the furniture width, then test with tape or paper. Existing size guides on our blog:

On product pages, use the size options and room preview tools when available.

Returns in brief

Eligible items may be returned within 30 days of delivery if unused and in original packaging. Restocking fee is $0. Return shipping for change-of-mind is paid by you; Rosemary Art covers return shipping for defects or damage we caused. Custom or commissioned artworks are generally non-returnable unless damaged or defective. Full terms: Refund policy and Returns & Refunds.

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Questions

Email info@rosemaryart.com or WhatsApp +852 70431933. Include your order number when writing about an existing order. We aim to reply within one business day.