FAQs

At RosemaryArt, we're committed to excellent customer support. For questions about shipping or products, check our FAQs for quick answers.

General

  • Rolled Canvas: When you choose "Rolled Canvas," your artwork will arrive unframed, carefully rolled in a premium cardboard tube. This gives you the flexibility to select a frame that perfectly matches your personal style or have it professionally framed later.
  • Stretched: Opting for "Stretched" means your painting will be gallery-wrapped on high-quality stretcher bars, arriving ready to hang immediately. This ensures optimal tension and support for your piece.
  • Framed: For any option other than "Rolled Canvas" and "Stretched," your artwork will come professionally framed. We offer five distinct, high-quality metal frame finishes: Black, White, Gold, Silver, and Wood, ensuring durability and a sophisticated presentation.

Yes, absolutely. Every painting from RosemaryArt.com is 100% hand-painted by our professional artists, created on demand after your order is placed. We do not use any printing processes; each piece is an authentic original.

All dimensions are listed in inches or centimeters and follow the format: height x width.For instance: An artwork listed as 24" x 20" (61 x 46 CM) is 24 inches (61 cm) tall and 20 inches (46 cm) wide.

We strive to display our hand-painted artworks as accurately as possible, but please be aware that colors may appear slightly different in person than on your screen. This can be due to:

  1. Monitor Calibration: Every device screen has unique color settings.
  2. Lighting Conditions: The ambient light in your space can alter color perception.
  3. Natural Variations: As each piece is hand-painted, subtle differences in color mixing and application are inherent to the artistic process.

Yes, we provide both stretched and unstretched (rolled) canvas options. Rolled canvases are an excellent choice for international customers, those who prefer local stretching, or wish to select their own frame.

Hand-painted artworks are unique, original creations by artists using paint on canvas, featuring visible brushstrokes and rich texture. Prints are mechanical reproductions of original art, lacking the texture, depth, and unique qualities of a hand-painted piece. Each hand-painted artwork from RosemaryArt.com is one-of-a-kind and generally holds greater value due to its originality and direct artistic involvement.

Yes, we are delighted to accommodate your customization preferences. Please email us at info@rosemaryart.com with a picture of the painting you're interested in, specifying your desired dimensions and framing option. We will then create a tailored custom order for you.

We do not sell digital copies of any of our images.

RosemaryArt.com currently accepts MasterCard, Visa, Discover, Maestro, Diners Club, American Express, Shop Pay, Google Pay, and Apple Pay.

Please be aware that once your order arrives in the destination country, it may be subject to local import taxes and duties. These charges are not included in your purchase price and are the responsibility of the customer. RosemaryArt.com will provide necessary information to customs if required.

Gently dust your canvas with a soft, dry cloth or a feather duster. For stubborn marks, lightly dampen a cloth with water (avoid soap!) and gently dab the affected area. Do not rub, as this can damage the canvas. Never use harsh chemicals or abrasive materials.

Orders

Once your order has shipped, you will receive an email containing a tracking number. Use this number to check for updates on your delivery. Should you have any questions regarding your shipment, please feel free to contact us; we're always here to assist.

If you need to make changes to your order, please contact us via email or our contact form as soon as possible. We process orders nightly, so if your order has not yet been processed, we can accommodate cancellations or item swaps. Once an order has been processed, we are unable to make any further changes or cancellations.

Delivery & Return

RosemaryArt.com offers a 30-day return window, allowing you to request a refund or replacement if your artwork arrives damaged during shipping. In such cases, please retain the box/tube, the artwork itself, all packaging materials, and any documents, as these will be essential for processing an insurance claim with the shipping company. For comprehensive details regarding our return and refund policy, please refer to our dedicated policy page.

The hand-painting and drying process typically takes approximately 7-14 days. We will email you photos of the completed artwork for your review and confirmation.Once you confirm your satisfaction with the artwork (without any modification requests), we will process and arrange for shipping within 1-2 business days.We primarily use DHL, UPS, and FedEx for shipping, with an estimated delivery time of 3-7 days.

Please Note: We begin creating your artwork as soon as your order is placed. Upon completion, we will email you photos for your review. Shipping will only commence after we receive your confirmation of satisfaction. Please keep an eye on your inbox!

  • For Small Artworks (Stretched or Framed): Your artwork will be securely packaged flat in a robust, protective cardboard box for safe transit. We meticulously ensure all pieces are shipped to the highest standards, with ample internal support to guarantee safe arrival.
  • For Large Artworks (Stretched or Framed): Large artworks are shipped in a custom-built wooden crate, specifically designed for secure global transport. We utilize the latest packaging technology and premium materials to fix your artwork firmly, ensuring its safety throughout transit.
  • For Canvas-Only Artwork: Canvas-only pieces are carefully rolled and shipped in a protective tube. This method not only enhances safety for your artwork but also helps reduce shipping costs. Once your rolled canvas arrives, it can be easily stretched or framed by a local professional.

When your order includes framed oil paintings, our expert framers will carefully stretch each canvas onto wooden stretcher bars and mount the painting into your chosen frame. Additionally, we install heavy-duty hanging hardware directly onto the frame. Upon arrival, simply unbox your framed artwork and hang it on your wall.

Our meticulous attention to detail in packaging and shipping framed oil paintings is unparalleled in the art industry. Rest assured, our expert shipping department employs only the latest packaging technology and premium materials to ensure your artwork arrives safely and flawlessly.

Art & Décor Ideas

Minimalist art is defined by its clean lines, geometric shapes, and overall simplicity. It focuses on removing unnecessary elements to highlight the essence of the subject, often avoiding overt personal expression in favor of a pure, unembellished visual experience.

For small spaces, select impactful pieces that won't overwhelm. Consider a single statement artwork or a thoughtfully curated group of smaller works. Vertical art can create an illusion of higher ceilings. Remember, often, less is truly more!

Above the bed is a classic choice, but feel free to explore other options. A calming piece opposite the bed can provide a pleasant view to wake up to. For safety, avoid hanging excessively heavy pieces directly above where you sleep.

Begin by selecting a consistent theme or color scheme. Arrange your desired layout on the floor first. Mix various sizes and orientations for visual interest. Use paper templates on the wall to finalize your arrangement before hanging. Maintain consistent spacing (approximately 2-3 inches between frames) for a polished aesthetic.

Living rooms often benefit from a large statement piece or a well-curated gallery wall. Consider the room's existing color scheme and style. Popular choices include landscape paintings, abstract art, or a mix of framed prints. Ultimately, the best art is what you love and what beautifully complements your living space.

Wall art encompasses a broad spectrum of decorative items displayed on walls, including paintings, prints, photographs, tapestries, wall sculptures, and even decorative mirrors or clocks. Essentially, anything hung on your wall that adds visual appeal and character can be considered wall art.

Not necessarily. While art enhances any space, leaving some walls bare can create a balanced, less cluttered aesthetic. Focus on key areas like above sofas, beds, or in entryways. Remember that negative space is just as crucial in interior design as the artwork itself.

Hang your artwork at eye level, typically with the center of the piece approximately 57-60 inches from the floor. Use appropriate hardware suitable for the weight of your artwork. For heavier pieces, consider using wall anchors or locating a wall stud for added security.

A helpful guideline is to select artwork that covers about 2/3 to 3/4 of the wall space it occupies. For example, above a sofa, aim for a piece or grouping that is roughly 2/3 the width of the sofa. Also, take into account your ceiling height.

Any other questions?

Please don't hesitate to contact us if you have any additional inquiries. We would be pleased to assist you.