Shipping Policy

At Rosemary Art, each artwork is individually hand-painted to order. The estimated delivery timeline includes artwork creation, final photo or video approval, and express shipping.

1. Estimated Order Timeline

The standard estimated timeline is:

Hand-painted to order: 4–8 business days
Final inspection and photo/video approval: 1–2 business days
Express delivery after approval: 4–8 business days

The total estimated time from order placement to delivery is approximately 9–18 business days, provided that the customer approves the finished artwork promptly and no revisions or shipping delays occur.

Business days do not include weekends or public holidays.

2. Artwork Creation

Every Rosemary Art painting is created individually by hand after the order is placed.

Standard production normally takes 4–8 business days, depending on:

The size of the artwork
The complexity of the design
The amount and thickness of the texture
The number of artworks ordered
Drying and finishing requirements

Extra-large, highly textured, customized or multi-piece orders may require additional production time. If a longer production period is expected, we will contact you.

Because every painting is handmade, slight variations in color, texture, brushstrokes and composition may occur. These natural variations are part of the character of an original hand-painted artwork.

3. Final Photo and Video Approval

After the artwork is completed, we normally require 1–2 business days to conduct the final quality inspection and prepare photos or videos of the finished artwork.

The approval materials will be sent to the email address or contact information provided with the order.

Your artwork will not be shipped until you approve the final result.

Please review and respond as soon as possible. Time spent waiting for customer approval is not included in the estimated delivery timeline.

If you request changes after reviewing the finished artwork, additional production and drying time may be required. We will provide an updated estimate when revisions are requested.

Customers should also check their spam or junk folder if they have not received the approval email.

4. Express Delivery

Once the finished artwork has been approved, it will normally be dispatched within 1–2 business days.

Express delivery generally takes 4–8 business days after dispatch.

Depending on the destination, artwork size and packaging requirements, we may use:

FedEx
DHL
UPS
TNT
USPS
A specialist artwork delivery service

Delivery times are estimates rather than guaranteed arrival dates.

5. Shipping Cost

Rosemary Art provides free insured worldwide shipping on eligible website orders.

No additional standard shipping charge will be added at checkout.

Additional charges may apply only in exceptional circumstances, such as:

Remote-area delivery
Address correction after dispatch
Re-delivery caused by an incorrect or incomplete address
Storage fees caused by the recipient failing to accept delivery
Special delivery services requested by the customer

We will notify you before charging any additional shipping fee that is controlled by Rosemary Art.

6. Customs Duties and Import Taxes

United States

Orders delivered to the United States are normally delivered directly to the address provided without additional shipping charges upon delivery.

Other Countries and Regions

For destinations outside the United States, import duties, VAT, customs taxes, brokerage fees or other local charges may apply.

Unless otherwise stated in writing at the time of purchase, these charges:

Are not included in the product price
Are not shipping fees charged by Rosemary Art
Are determined by the destination country
Are the responsibility of the recipient

The courier or local customs authority may contact the recipient directly to collect these charges before or upon delivery.

Rosemary Art cannot control or accurately predict charges imposed by local customs authorities.

Customers who require duty-paid or DDP delivery should contact us before placing an order to confirm availability and cost.

7. Order Tracking

Once your order has passed final inspection, been approved and handed to the carrier, we will send a shipping confirmation email containing the tracking number.

Tracking information may take 24–72 hours to update after the parcel is collected.

For some framed or oversized artworks, the carrier may also contact you by telephone, text message or email to arrange delivery.

8. Packaging

Packaging is selected according to the artwork’s size, weight, frame and destination.

Framed or Stretched Artwork

Framed and stretched artworks are protected with cushioning, corner protection and reinforced packaging. Depending on the size and weight, they may be shipped in:

A reinforced cardboard box
A custom wooden crate

Rolled Canvas

Canvas-only artwork is rolled and shipped in a durable protective tube.

Rolled canvases must be stretched or framed after delivery. We recommend using a professional local framer, particularly for large or heavily textured artworks.

9. Shipping Insurance

Every shipment is insured against qualifying loss or damage during transit.

Customers must inspect the artwork and packaging promptly after delivery.

If the artwork arrives damaged, incorrect or incomplete, please contact us within 7 days of delivery and provide:

Your order number
Clear photographs of the artwork
Photographs of the outer packaging
Photographs of the shipping label
A description of the issue

Please retain all original packaging until the claim has been resolved. Discarding the packaging may affect the carrier’s ability to investigate the claim.

Depending on the circumstances, we may arrange a repair, replacement or refund in accordance with our Returns and Refunds Policy.

10. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, email address and telephone number.

Please contact us immediately if an address needs to be changed.

Once the order has been dispatched, we cannot guarantee that the shipping address can be changed. Address correction, rerouting, storage or re-delivery fees charged by the carrier may be the customer’s responsibility.

Rosemary Art is not responsible for delivery problems caused by: