Returns & Refunds

Archived policy page. Please refer to our current refund policy for the latest terms.

30-Day Return Window

You may return eligible items within 30 days of receiving your order for a full refund of the product price.

Return Shipping Cost

  • If the return is due to a defect or damage caused by Rosemary Art, we will cover the return shipping cost.

  • If you return the item for any other reason (e.g., change of mind), you are responsible for the return shipping cost.

Restocking Fee

We charge $0 restocking fee for all returns.

Condition for Return

Items must be unused, in original packaging, and in the same condition as received.

How to Return

  1. Contact us within 30 days of delivery to request a return authorization.

  2. Return the item to the original shipping address (provided upon authorization).

  3. Once we receive and inspect the item, we will process your refund within 7 business days.

⚠️ Please note: Returns sent to any other address may not be processed.

Damaged or Incorrect Artworks

If your artwork arrives damaged or is not what you ordered, contact us within 7 days of delivery. We will offer:

  • A free replacement (shipped at our cost), or

  • A full refund including original shipping costs.

We may request photos of the damage for verification.

Hand-Painted

  • Hand-painted originals: Each piece is individually painted by an artist. Minor variations in color, brushstrokes, and composition are normal and make each artwork unique. These are not considered defects.

  • Our refund policy applies to eligible hand-painted artworks, except that “change of mind” returns for custom-sized hand-painted pieces may be subject to review.

Non-Returnable Items

  • Custom or commissioned artworks (unless damaged or defective)

Refund Timeline

Refunds are issued to your original payment method within 7 business days after we receive the returned item. Depending on your bank, it may take additional time to appear on your statement.

For the handmade order process, photo approval, and delivery timeline, see how handmade orders work.

Contact Us

For any return or refund questions:
info@rosemaryart.com
We aim to reply within 1 business day.